Refund policy

At Kidiano Store, we want you to be delighted with every purchase for your little ones 💖

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be:

• Unused and unworn
• Unwashed
• In their original packaging with tags attached (if applicable)

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Products that have been used, worn, washed, or damaged after delivery

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

4. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us with details and photos of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The item arrived damaged
• The wrong item was sent

In these cases, Kidiano Store will cover the return shipping costs.

6. How to Start a Return

To initiate a return, please contact our support team with your:

• Order number
• Reason for return
• Photos (if the item is defective, damaged, or incorrect)

Email us at: support@kidiano.com